Refund & Cancellation Policy

1. General principle

Refund decisions depend on order status, whether review or preparation has started, whether deliverables have been provided, and whether the request matches the purchased scope. The goal is to handle cancellations fairly while accounting for work already performed.

2. Before work begins

A pre-priced support order may usually be cancelled before review, diagnosis, preparation, configuration, communication, or support work begins. Payment provider charges, currency conversion costs, or unavoidable transaction fees may be excluded from any refund where applicable.

3. After work begins

Once review, diagnosis, planning, configuration, testing, communication, or other service work has started, refunds may be partial or unavailable depending on the amount of work performed and the value already delivered.

4. Completed services

Completed services, delivered reviews, diagnostic findings, configured pages, written recommendations, technical checks, and other completed digital work are generally non-refundable unless the service materially failed to provide the agreed scope.

5. Out-of-scope requests

If a checkout order is not suitable for the selected service scope, the team may propose a revised scope, recommend a quote path, provide a partial review, or cancel the request. If cancellation happens before meaningful work begins, a refund may be available subject to payment processing constraints.

6. Customer-caused delays

If the customer does not provide required information, access, approvals, or responses within a reasonable period, delivery may be delayed or the order may be closed based on the work already performed. Refunds may be limited when delay is caused by missing customer input.

7. Quote-based projects

Deposits, milestones, retainers, and custom project payments follow the written terms agreed for that quote. Paid discovery, planning, research, consultation, and completed milestone work are usually non-refundable once performed.

8. Payment gateway and chargebacks

Refund timing depends on the payment provider, bank, card network, and currency settlement process. Customers should contact the service before opening a chargeback so the order status and refund options can be reviewed.

9. Non-refundable situations

Refunds may be refused for completed work, misuse of service, unlawful or deceptive requests, customer-provided incorrect information, third-party platform decisions, expired access, customer-side system failures, or work blocked by restrictions outside the service provider's control.

10. How to request a cancellation

Use the contact page with the order reference, customer name, email, selected service items, and reason for cancellation. The team may ask for additional context before confirming whether a full refund, partial refund, credit, revised scope, or no refund applies.